Otis Elevator Selects InterviewDirect to Manage Their Call Center Phone Screen Process
CHERRY HILL, NJ, (June 5, 2006) - One of the world's largest
manufacturers and maintainers of people moving products selected InterviewDirect to quickly
screen and compare applicants for their Call Center.
Otis Elevator selected InterviewDirect as their solution to finding efficient
ways to screen applicants during hiring spikes at a customer service call center. At Otis,
the business is responsible for the selection process of Customer Service Representatives for
their Call Center. These hires are done in groups based on scheduled training classes. This
process was a burden to hiring team managers who would have to re-prioritize their schedules to
accommodate, in part, the onerous phone screen process.
By selecting and implementing the InterviewDirect technology, Otis was able to complete the screening process 4 times faster - 65% of the pool was screened after just one day, which significantly reduced the trauma of their hiring spikes. In addition, Otis incorporated a multi-lingual screen and a job simulation screen using InterviewDirect and thereby improved the quality of the applicants they selected for interview. They also were able to more effectively identify who were the better applicants to advance. The implementation of InterviewDirect helped Otis Elevator move their applicant screening process from good to great!
More About Trend Integration
Trend Integration's InterviewDirect services improve the job applicant phone screening process for both the applicant and the hiring firm. Used by a wide range of clients, including retailers, global consulting firms, and insurance companies, InterviewDirect speeds time-to-hire while improving quality-of-hire, enabling organizations to pre-screen more applicants and build talent pipelines.
Headquartered in Cherry Hill, NJ, privately held Trend Integration was founded in 2002 by a staffing company owner and a media technology business CEO. Together they sought to improve the interviewing process across all job types for recruiters and hiring managers.
